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IT Support Analyst - Global Law Firm

  • Location

    London

  • Sector:

    Legal Technology jobs

  • Job type:

    Contract / Interim

  • Salary:

    £120 - £160 per day

  • Contact:

    Tamisha Thomas

  • Contact email:

    tamisha.thomas@its-recruit.com

  • Job ref:

    CR/030975/TT

  • Published:

    24 days ago

  • Expiry date:

    2019-10-20

  • Client:

    Information Technology Services

IT Support Analyst  Analyst

IT Support Analyst required to provide remote and Deskside support for a global law firm based in London. This role suits anyone with a keen interest in providing a high level of IT Support who is looking to develop new skills and progress in their career!

Working as an IT Support Analyst your key responsibilities will include:

  • Operation of a help desk facility for users throughout the law firm
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Responding to “How do I..” queries
  • Resolving IT Support issues, aiming to resolve as many calls as possible as the first point of contact
  • Identifying clients needs, clarify information, research every issue and providing solutions
  • To escalate calls internally and with third parties

Desirable Skills

  • Previous experience working on a busy service desk
  • Windows 7/ Windows 10
  • Office 2003 / Office 2010 / Office 365
  • Active Directory – User Admin
  • Knowledge of Document Management Systems 
  • Previous experience working within a professional service environment is highly desirable (Legal, Accounting, Finance)


This is an exciting and rare opportunity for a customer-focused individual to be part of a team within a professional services company, working within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn.

IT Support Analyst