IT Support Analyst - Global Law Firm

IT Support Analyst  Analyst

IT Support Analyst required to provide remote and Deskside support for a global law firm based in London. This role suits anyone with a keen interest in providing a high level of IT Support who is looking to develop new skills and progress in their career!

Working as an IT Support Analyst your key responsibilities will include:

• Operation of a help desk facility for users throughout the law firm
• Managing large amounts of inbound and outbound calls in a timely manner
• Responding to “How do I..” queries
• Resolving IT Support issues, aiming to resolve as many calls as possible as the first point of contact
• Identifying clients needs, clarify information, research every issue and providing solutions
• To escalate calls internally and with third parties

Desirable Skills

• Previous experience working on a busy service desk
• Windows 7/ Windows 10
• Office 2003 / Office 2010 / Office 365
• Active Directory – User Admin
• Knowledge of Document Management Systems 
• Previous experience working within a professional service environment is highly desirable (Legal, Accounting, Finance)

This is an exciting and rare opportunity for a customer-focused individual to be part of a team within a professional services company, working within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn.

IT Support Analyst