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Service Desk Analyst - FTC

  • Location

    City of London, London

  • Sector:

    Legal technology jobs

  • Job type:

    Permanent

  • Salary:

    £35000 - £37000 per annum

  • Contact:

    Connor Sagar

  • Contact email:

    connor.sagar@its-recruit.com

  • Job ref:

    PR/031044_1578674189

  • Published:

    3 months ago

  • Duration:

    6 Months

  • Expiry date:

    2020-02-09

  • Startdate:

    ASAP

  • Client:

    Information Technology Services

Service Desk Analyst - Fixed Term Contract

£35k + Benefits

Service Desk Analyst required by a leading UK- based Law firm who are undergoing various changes within their IT department. They pride themselves on the level of service they offer their clients and their own teams and are looking for someone who shares their passion for service delivery.

Working with the Service Desk team you be responsible for providing first and second level support on applications, systems, and end-user devices. It's a comprehensive role offering the chance to take full ownership of issues, troubleshooting & investigating to get to root causes and applying resolutions.

As a Service Desk Analyst you will be responsible for:

* Troubleshooting and resolving 1st and 2nd line issues both remotely and face to face
* Managing incidents and service requests using the service management tool
* Setting up joiners / movers / leavers in Active Directory, Exchange, CRM, DMS and other systems
* Installing, configuring and updating Laptops / PCs, End-User Software, and Mobile Devices
* Providing project support as and when needed

Key Skills:

  • Strong knowledge of Document Management Systems is essential (iManage/FileSite/Worksite is desirable)
  • Windows 10/7
  • Office 365/ 2016 /2013
  • Active Directory Administration
  • Other legal applications such as Laserforms, Aderant, BigHand
  • Desktop and Laptop support /Configuration
  • Basic Network and troubleshooting (TCP/IP, Patching)
  • ITIL Qualified (desired but not essential)

The ideal candidate will have proven experience working in a similar role, ideally within a professional service environment (Legal sector is highly desirable) and be able to provide a consistently high level of customer service. The successful candidate will have previous experience with stakeholder management and excellent written and verbal communication skills.

Service Desk Analyst - Fixed Term Contract

£35k + Benefits