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Location
London
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Sector:
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Job type:
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Salary:
30000 - 35000
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Contact:
Connor Sagar
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Contact email:
connor.sagar@its-recruit.com
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Job ref:
PR/030999/TC/1
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Published:
27 days ago
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Expiry date:
2019-12-18
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Client:
Information Technology Services
Service Desk Analyst
Service Desk Analyst - Law firm required to provide support for a busy London based IT team of a Global Law firm supporting users in London.
Key experience required:
- At least 3 years experience in an IT Support role; either as a Service Desk Anlayst or Deskside Support
- Experience gained within a professional services (Law, Accountancy, Insurance) industry is an advantage but not essential
An exciting opportunity for an enthusiastic customer focused Service Desk Analyst to be part of a busy IT team within a Law Firm. This role suits anyone with a keen interest in IT Support, looking to develop new skills.
Working as a Service Desk Analyst your key responsibilities should include:
- Working in helpdesk facility supporting users throughout the law firm by providing remote and deskside support
- Resolving IT Support issues, aiming to resolve as many calls as possible
- To escalate calls internally and with third parties
- Responding to “How do I..” queries
Your technical knowledge should cover as many of the following as possible:
- Windows 7 / Windows 10
- Office 2010 / Office 2016
- Active Directory – User Admin
- Worksite/Filesite
- Windows Server 2003/2008
- Citrix
Candidates should have a strong emphasis on customer service.
Service Desk Analyst