Service Desk Analyst

  • Location


  • Sector:

    Legal technology jobs

  • Job type:


  • Salary:

    30000 - 35000

  • Contact:

    Connor Sagar

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Client:

    Information Technology Services

Service Desk Analyst

Service Desk Analyst - Law firm required to provide support for a busy London based IT team of a Global Law firm supporting users in London.

Key experience required:

  • At least 3 years experience in an IT Support role; either as a Service Desk Anlayst or Deskside Support
  • Experience gained within a professional services (Law, Accountancy, Insurance) industry is an advantage but not essential

An exciting opportunity for an enthusiastic customer focused Service Desk Analyst to be part of a busy IT team within a Law Firm. This role suits anyone with a keen interest in IT Support, looking to develop new skills.

Working as a Service Desk Analyst your key responsibilities should include:

  • Working in helpdesk facility supporting users throughout the law firm by providing remote and deskside support
  • Resolving IT Support issues, aiming to resolve as many calls as possible
  • To escalate calls internally and with third parties
  • Responding to “How do I..” queries

Your technical knowledge should cover as many of the following as possible:

  • Windows 7 / Windows 10
  • Office 2010 / Office 2016
  • Active Directory – User Admin
  • Worksite/Filesite
  • Windows Server 2003/2008
  • Citrix

Candidates should have a strong emphasis on customer service.

Service Desk Analyst