Service Desk Analyst

Service Desk Analyst

Service Desk Analyst - Law firm required to provide support for a busy London based IT team of a Global Law firm supporting users in London.

Key experience required:

• At least 3 years experience in an IT Support role; either as a Service Desk Anlayst or Deskside Support
• Experience gained within a professional services (Law, Accountancy, Insurance) industry is an advantage but not essential

An exciting opportunity for an enthusiastic customer focused Service Desk Analyst to be part of a busy IT team within a Law Firm. This role suits anyone with a keen interest in IT Support, looking to develop new skills.

Working as a Service Desk Analyst your key responsibilities should include:

• Working in helpdesk facility supporting users throughout the law firm by providing remote and deskside support
• Resolving IT Support issues, aiming to resolve as many calls as possible
• To escalate calls internally and with third parties
• Responding to “How do I..” queries

Your technical knowledge should cover as many of the following as possible:

• Windows 7 / Windows 10
• Office 2010 / Office 2016
• Active Directory – User Admin
• Worksite/Filesite
• Windows Server 2003/2008
• Citrix

Candidates should have a strong emphasis on customer service.

Service Desk Analyst