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Service Desk Manager

  • Location

    London

  • Sector:

    Legal technology jobs

  • Job type:

    Temp / Contract / Interim

  • Salary:

    £300 - £400 per day

  • Contact:

    Tamisha Thomas

  • Contact email:

    tamisha.thomas@its-recruit.com

  • Job ref:

    CR/030989

  • Published:

    about 2 months ago

  • Expiry date:

    2019-11-08

  • Client:

    Information Technology Services

Service Desk Manager
Up to £400 per day, 3 months + contract

Service Desk Manager required for a leading insurance-focused Law Firm based in the city to manage their 1st line, 2nd line and VIP Support team of 8.

The successful candidate will have a track record of successfully managing support teams and the ability to drive service improvement initiatives. You will be responsible for engaging with the user base to strengthen relationships and provide the highest level of service as the point of contact for the firms VIP users.

Key Responsibilities will include:

  • Manage the day to day activities of a team of 8-10 staff spanning Service Desk, Deskside Support and VIP Support
  • Delivery of appropriate SLA's, leading major incidents and acting as a point of escalation for your team leaders
  • Develop and maintain close working relationships with internal customers, being pro-active in the service delivered
  • Driving and maintaining ITIL processes
  • Ensuring all policies and procedures including change management procedures are followed
  • Enhancing service delivery to all customers
  • Analyse support desk activity and make recommendations for increased organisational efficiency and effectiveness
  • Monitoring progress on longer-term support issues

This is an excellent opportunity for a driven individual who is looking for a role where they can imprint their personality and ideas.

Service Desk Manager