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Solution Engineer

  • Location

    London

  • Sector:

    Legal technology jobs

  • Job type:

    Permanent

  • Salary:

    60000 - 74000

  • Contact:

    Nigel Lawrence

  • Contact email:

    nigel.lawrence@intapp.com

  • Job ref:

    nl/aa/se1

  • Published:

    14 days ago

  • Expiry date:

    2020-01-03

  • Client:

    Intapp

 

Solution Engineer  


Intapp is a software house offering a unique platform solution, built from the ground-up for the professional services sector. Over 750 of the world’s leading law firms, accounting practices and economic forums rely on our software. Established in Palo Alto, the birthplace of Silicon Valley,  we now employ over 700 people with offices across the USA, in London, Manchester, Eastern Europe and Sydney. The company is going through a period of sustained and rapid expansion and, due to an internal promotion, we are now seeking an additional Solution Engineer, to join our team based in our offices in Didsbury, South Manchester. The Solution Engineer will be a part of our Professional Services team.

 

With business going through a period of rapid growth, we are expanding our team in the UK and are now looking to hire a number of Solution Engineers to join our Professional Services team.  This is an exciting opportunity to join a global, leading software company at a time of rapid growth.

As a Solution Engineer you will be involved in and responsible for all parts of this delivery process, and you will be accountable for the technical delivery in particular.  You will be customer-facing, you will be a technical lead, you will provide expert guidance, you will do superb technical work and you will very much enjoy the results of your efforts.  Furthermore, as an organization that is always looking to improve you will be responsible for not only doing good work but empowered and responsible for doing things even better the next time.

 

The role will have the following responsibilities:

  • Lead the technical delivery of Intapp solutions built upon Intapp’s market-leading products (such as Intapp Open, Intapp Time, Intapp Walls and others)
  • Lead customers to utilize industry best practices
  • Provide analysis of customer needs and implementation recommendations
  • Lead or assist in the review of requirements and business processes in order to design new business processes to deliver the solution
  • Conduct data management and data mapping workshops as related to the proposed solution
  • Work closely with project team members such as the Engagement Manager, the Principal Consultant and other Solution Engineers to deliver the solution
  • Work closely with the product team to improve the product
  • Work with the professional services team to improve process
  • Work with sales to provide assistance in delivering new solutions to new customers

 

The ideal candidate will have the following qualifications:

 

  • Substantial experience in a technical implementation leadership role (project manager, technical lead or architect)  
  • Technical degree: BS, MS or Strong Equivalent Experience
  • Proven ability to learn and a strong desire to learn
  • Results-oriented, resourceful and comfortable working under tight deadlines with a demanding set of internal and external customers
  • Self-starter with a demonstrated ability to multi-task
  • Excellent analytical and troubleshooting skills
  • Excellent interpersonal skills and ability to explain software to non-technical users
  • Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
  • Excellent organisational and administrative skills; candidates must be detail-oriented
  • Team player with the ability to coordinate work with all team members
  • Demonstrated experience in leading business process reviews, design reviews, and change management

 

 

Required Skills

  • Web services (SOAP & REST)
  • SQL
  • Troubleshooting skills
  • Software development experience with a strong understanding of logic, patterns, and algorithms
  • An understanding of development methodologies
  • Excellent hands-on skills with office productivity tools (Microsoft Word, Excel, PowerPoint, and Visio)

 

Other Useful Technical Qualifications/Skills

  • IIS management
  • SQL Server
  • Performance investigation and tuning
  • SSRS reporting
  • Experience with providing estimates on work effort
  • Experience with technical sizing and scalability
  • Regular Expressions
  • SharePoint
  • Oracle
  • Exchange, Active Directory
  • Other enterprise software systems (ERP, PMS, Financial, CRM, HR, etc.)
  • Telephony systems
  • Cloud and SAAS experience
  • Issue tracking system (e.g. JIRA)

 

Other Desirable Qualifications

  • Product development and software engineering experience
  • Experience in a professional services organization or consulting organization
  • Experience in the legal sector, in particular, experience with industry-standard legal software systems
  • Experience with systems integrations, business process integrations, and automation
  • Experience with master data management
  • Experience with new business intake and conflicts solutions
  • Experience with time entry and capture solutions
  • Experience with ethical wall and information barrier solutions

 

 

For more information, or to view our industry-leading product portfolio visit www.intapp.com