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User Support Specialist

  • Location

    London

  • Sector:

    Legal technology jobs

  • Job type:

    Temp / Contract / Interim

  • Salary:

    £32000 - 37000

  • Contact:

    Eleanor Hughes-Davis

  • Contact email:

    eleanor.h-d@uslawsupport.co.uk

  • Job ref:

    USLS-US/0509

  • Published:

    3 months ago

  • Expiry date:

    2019-10-05

  • Client:

    US Law Support

Brand new vacancy: We are currently recruiting for a User Support Specialist with our client, an elite tier and highly regarded US and international law firm . This is a 12 month fixed term contract position based in their West End London office.

This is a fantastic opportunity for a IT professional with two to three years’ experience in working within a similar position. You will be working within a team and be responsible for taking all first level enquiries from all users in the London office.

Other duties include but are not limited to:

  • Perform root causes analysis and develop resolutions.
  • Ability to communicate effectively with end users regarding problems/questions and translate technical material for non-technical users.
  • Receive and manage all support calls through the Unified Call Center.
  • Enter all calls into the tracking system, provide ongoing progress reports and also issue weekly reports on both outstanding and completed calls.

A competitive salary between £32,500-£36,500 is on offer (dependent upon experience). This is a busy and autonomous role which will require flexibility to work additional hours as and when required. Full overtime is paid after standard 8:30AM-4:30PM.

Experience of working within a similar role in a US/City based firm is highly advantageous, and successful applicants will be contacted directly by US Law Support, whereby a full job description will be provided and they will be invited to register. 

Do not delay in applying quoting ref: USLS-US/0509, this is an excellent, progressive opportunity to work for a highly respected US law practice in the City and the interview process will be commencing ASAP.