IT Service Desk Technician

Position/Type:
Legal IT/Systems
Level:
Other
Location:
South West
Job Term:
Permanent
Salary Description:
Competitive Salary
Posted:
09/07/2018
Recruiter:
Burges Salmon
Job Ref:
IT19/02~40013

We currently have an exciting opportunity for an experienced IT Service Desk Technician to join our high performing IT team. Working from our city centre Bristol office, you will be joining Burges Salmon at an exciting time as we continue to invest in new technology to genuinely differentiate ourselves from other law firms.

As our IT Service Desk Technician you will be joining a team who are key in supporting the firm and keeps the business moving forward. You will be mainly dealing with 2nd line support, though from time to time you will be picking up the "Help! I forgot my password" calls - �. you will soon learn the regular offenders.

Key to success in this role will involve proactively looking into problems, not only to sort out "work arounds" and - quick fixes" but looking deeper into the problem, investigate and suggest solutions.

Mobile working has become a major focus for us, the majority of our people have iPhones and Surface Books. We see this as an incredibly positive business change but we do anticipate an increased need for support and guidance as people adapt to a new way of working. The firm is committed to making use of new technology and alongside our Learning Technology team you will play a crucial part by robustly testing and putting any potential new tech through its paces.

In this role you will be surrounded by like-minded IT professionals who are enthusiastic and committed to delivering an exceptional IT service. There is no doubt that our lawyers are leaders in their fields but they are not always IT savvy. Here at Burges Salmon we employ IT experts to maintain and continually improve our technology, so the lawyers can get on with what they do best without worrying about the systems crashing.

Burges Salmon is the independent UK law firm, our six core values - Ambition, Collaboration, Commitment, Fairness, Quality and Respect - are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

We are proud to have been awarded 'Happiest Work Place' at the National Happiness Awards in 2017, and in 2018 we were delighted to have been awarded 'Law Firm of the Year' for the third year running by RollonFriday.

For further information please contact Jenna Hazel (Resourcing Specialist) on 0117 307 6060 or email jenna.hazel@burges-salmon.com

To submit an application for this vacancy please visit the career pages of our website www.burges-salmon.com/careers

Closing date: Tuesday 17 July 2018

Burges Salmon is an equal opportunities employer.

No agencies please.

Closing Date:
06/08/2018

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