Helpdesk / Support Analyst

Level:
Other
Job Term:
Permanent
Location:
London
Position/Type:
Legal IT/Systems
Salary Description:
£35k - 45k per year + Benefits
Posted:
11/02/2019
Recruiter:
Information Technology Services
Job Ref:
1923/16/CLS/E

Helpdesk / Support Analyst

Helpdesk / Support Analyst required to provide first line and second line support for a thriving global law firm within London.

An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Working as an Helpdesk / Support Analyst your key responsibilities should include:

* Operation of a help desk facility for users throughout the law firm by providing desktop support
* Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
* Supporting users remotely and face to face
* To escalate calls internally and with third parties
* Responding to "How do I.." queries

Your technical knowledge should cover as many of the following as possible:

* Windows 7 / Windows 10
* Office 2010 / Office 2016
* Laserform
* Bighand
* Workshare
* Active Directory - User Admin
* Autonomy Worksite/Filesite
* Windows Server 2003/2008
* Citrix

This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn. This is a rare and exciting opportunity in order to progress your career within a professional services company dealing with the most up to date technology.

Helpdesk / Support Analyst

Closing Date:
11/03/2019

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