Desktop Support Analyst

Level:
Other
Job Term:
Permanent
Location:
London
Position/Type:
Legal IT/Systems
Salary Description:
£35k - 40k per year + excellent benefits
Posted:
11/02/2019
Recruiter:
Information Technology Services
Job Ref:
379/34/3/CLS

Desktop Support Analyst
£35-£40,000 + benefits

Desktop Support required for the London office of an international Law Firm. As a Deskside Support Analyst you will work alongside 4 analysts looking after 350 users. You'll be responsible for all IT support needs, resolving issues escalated from the 1 st and 2 nd line team in regards to applications, desktop build and configuration, and back end applications administration.

Key Responsibilities:

* Investigating and resolving technical support queries spanning desktop hardware and applications
* Configuring and deploying applications
* Mobile Device Technology: supporting Smart Phones, tablets / iPads
* Imaging and configuring PCs, laptops
* MS Office 2016 / 2010 Support: Word & Outlook in particular
* Windows 10 Enterprise Support
* Updating support calls in the service management tool
* Tagging and tracking IT Assets

This role is an exciting opportunity for an enthusiastic individual looking to work within a professional enviornment, committed to delivering high standards of service. A rare opportunity to work in a pure 2nd line, deskside support enviornment within a legal environment.

Desktop Support Analyst
£35-£40,000 + benefits

Closing Date:
11/03/2019

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