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Customer Service Analyst

Position/Type:
Legal IT/Systems
Level:
Other
Location:
East Anglia
Job Term:
Contract/Interim
Salary Description:
Market related
Posted:
20/03/2019
Recruiter:
Information Technology Services
Job Ref:
1107/35/CHD

Customer Service Analyst - Software Startup

Customer Service Analyst required to join a Software Startup delivering innovative A.I. powered applications for banking and financial services client. The team is growing rapidly to support our new product launch, going live next week (last week of January).

We are looking to hire a customer service and support specialist to offer support via phone,live chat and email to new clients and users of the application.

Full training will be provided on the technical aspects of supporting the system - this is a great chance for someone with customer or client services and an interest in IT to develop their career in a support role. Excellent potential for career development.

Key requirements:

* At least 6 months experience in a client / customer facing role, ideally involving technology and IT
* Proven ability to deliver a high level of customer service
* Experience gained within a corporate environment is an advantage but not essential

Working as a Customer Service Analyst your key responsibilities will include:

* Answering support calls from users, received by phone and email
* Resolving issues, answering "How do I?" questions, and ensuring successful uptake of the software by new users
* Escalating more technical calls to other team members if required

Previous work experience will ideally include:

* Working with Windows 10 / Windows 7
* User Admininistration in a database, CRM system, or similar (managing records and entering data)
* Knowledge of Office 2016 / Office 2013
* Candidates should above all have a strong emphasis on customer service

This is a great opportunity to kick start your IT career.We are looking for indivduals who are punctual, reliable and eager to learn: if this sounds like you then get in touch!

Customer Service Analyst - Software Startup

Closing Date:
19/04/2019

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