IT Operations Manager - Law firm
250 user Law Firm seeking a new IT Operations Manager. The role requires a mix of hands-on operational, implementation & project planning / delivery and engagement with the business. The role reports to the Head of IT and the right candidate will come from a technical background, have experience managing an infrastructure team & experinece engaging with stakeholders.
This firm has achieved significant success over recent years, doubling in size, and is continuing to grow and developing its IT function with a new IT Director to align to the firm's business strategy.
* Provide effective team management; including the direction of the Service Desk Team Leader (including 4 Analysts) and the Infrastructure Team Leader (including 2 Analysts)
* To be responsible for the operation and delivery of all IT systems across the firm, and work closely with the IT Director to deliver the firm's IT strategy in line with the business's
* Delivery of high quality infrastructure services, responsible for the performance, reliability and availability of the core IT systems infrastructure and IT services delivered across the business
* Technical 'thought-leadership' for the design, implementation, maintenance and support of the global IT systems infrastructure
* Working alongside the IT Director on budgetary considerations for all IT services including, but not limited to, the service desk, application support, networking and infrastructure requirements
* Pro-actively develop effective working relationships with stakeholders around the Firm to understand their IT needs and offer advice and solutions to problems
* Working with the IT Director to oversee, manage and maintain key supplier relationships and develop future supplier/vendor relationships through an annual review process
* Driving service culture and maintaining excellent customer service across the team
* Deputise for the IT Director in his absence
The firm are seeking candidates with a law firm or similar background. The ideal candidate will either be in an infrastructure Team Lead or Manager role in a bigger firm or in a Head of IT / IT Manager role in a smaller firm.
IT Operations Manager - Law Firm