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Helpdesk Analyst / 1st Line Support Analyst - MS Windows, Office

Level:
Other
Job Term:
Permanent
Location:
London
Position/Type:
Legal IT/Systems
Salary:
£21,000 to £25,000 per annum
Salary Description:
£21k - 25k per year
Posted:
27/03/2017
Recruiter:
Information Technology Services
Job Ref:
3784/02/CH

Helpdesk Analyst / 1st Line Support Analyst - MS Windows, Office

Helpdesk Analyst / 1st Line Support Analyst required to provide 1st line support for a Managed Services company within London.

An exciting and rare opportunity for an enthusiastic customer focused individual to join a small IT team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Working as a Helpdesk Analyst / Support Analyst your key responsibilities should include:

* Operation of a help desk facility for users by providing desktop support
* Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
* To escalate calls internally and with third parties
* Responding to "How do I.." queries

Your technical knowledge should cover as many of the following as possible:

* Windows XP / Windows 7
* Office 2003 / Office 2010
* Active Directory - User Admin
* Autonomy Worksite/Filesite

This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a Managed Services company. Candidates should have a strong emphasis on customer service skills and be ambitious to learn. This is a rare and exciting opportunity in order to start your career within a professional services company dealing with the most up to date technology.

Helpdesk Analyst / 1st Line Support Analyst - MS Windows, Office

Closing Date:
25/04/2017

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