Helpdesk Analyst / Support Analyst - Windows, MS Office, AD, Citrix

Level:
Other
Job Term:
Permanent
Location:
London
Position/Type:
Legal IT/Systems
Salary:
£20,000 to £26,000 per annum
Salary Description:
£20k - 26k per year
Posted:
17/04/2017
Recruiter:
Information Technology Services
Job Ref:
3013/3/CS

Helpdesk Analyst / Support Analyst - Windows, MS Office, AD, Citrix

Helpdesk Analyst / Support Analyst required to join the London office of a top law firm being their first point of call as a Helpdesk Analyst.

You will join the team of the London office providing support on MS Windows, Office, Active Directory, Citrix, Mobile Devices and other bespoke applications.

Responsibilities on the Helpdesk include:

* Being the first point of call for all IT issues in Europe
* Resolving IT Support issues
* Recording Support Requests in the Call Logging System
* Responding to Service requests by email and telephone
* Handling How do I queries

To be successful in securing the role you should have working experience and the right 'can do/will do' attitude and enthusiasm the opportunity.

A rare opportunity to join a Professional Services environment in a fast paced environment with a focus on customer service.

Helpdesk Analyst / Support Analyst - Windows, MS Office, AD, Citrix

Closing Date:
15/05/2017

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