Job title: Secretary
Career level: Executive
Business area: Insurance Group (Bristol)
RPC's fundamental strategic direction is to develop an effective and unique professional services firm brand based on the differentiated qualities and capabilities of our people. We aim to achieve this through astute recruitment, inspired management, and talent development in support of maintaining the strength of our portfolio of businesses. Therefore our strategic direction involves understanding the highly competitive and rapidly changing professional services markets both for clients and people (particularly within the legal sector) and achieving competitive success by investing in and developing the quality of the talent we engage.
We deliver professional advice across many disciplines to help client businesses make the right decisions at the interface of risk and reward – generally to avoid problems; find solutions; or improve commercial performance. Most notably, we have recently launched new consulting businesses and will continue to re-engineer how legal and other professional services are delivered for client benefit.
RPC has an open and dynamic working environment which reflects the culture of the firm. We are remarkably low on hierarchy, and RPC people are encouraged to be themselves and take on as much responsibility as they are ready for while receiving the support they need to develop both their professional and business skills. We therefore invest heavily in attracting and retaining people who are comfortably ambitious and good to work with. We aim to help everyone who works at RPC to fulfil their potential and, by doing so, stay at the top of our game in our chosen markets.
The Insurance Group
RPC is synonymous with insurance, having supported the sector in doing business throughout the world for over 60 years.
Our service goes beyond simply advising on the law. The depth and breadth of our expertise across all legal disciplines brings with it an innate understanding of the commercial context in which companies operate, meaning we help our clients navigate complex business issues, as well as purely legal. In fact, the leading client satisfaction report for the legal sector recently placed RPC above all other law firms for quality of commercial advice.
Combining this commerciality with our reputation for innovation, we believe we deliver a quality service beyond anything else in the City.
Our commitment to the industry was recognised in 2015 when we won Law Firm of the Year at the British Legal Awards and RPC has achieved Best Legal Adviser status in Legal Week's Client Satisfaction Report every year since 2009, including coming first overall out of 106 law firms benchmarked in both 2015 and 2013.
The Secretary will provide excellent service delivery, quality, reliability and efficiency for Lawyers and Partners in a busy, deadline-driven Insurance group. The firm has a reputation for great client service. The Secretary will manage deadlines, quality and accuracy. Flexibility will be required from time to time to ensure a consistent and acceptable service level.
The Secretary will provide support to numerous Lawyers across a number of insurance teams, enabling Lawyers to spend a considerable proportion of their day working on behalf of our clients. This will include liaising with internal departments and external clients and to ensure the smooth running of Lawyers' diaries, inboxes, document management and travel. Typically, a Secretary will work for approximately six Lawyers and will, therefore, need to juggle his/her priorities, multi-task and be comfortable working in a fast-paced, pressurised environment. The Secretary will need to be competent using numerous software packages.
Primary duties and responsibilities are
• Proactive diary management including time recording absences eg holiday, organising internal and external meetings, video and conference calls, lunches/dinners, paper preparation
• Mailbox management including monitoring, drafting, answering, highlighting, prioritising
• E-filing including searching, saving, maintaining rules, folder management
• Travel and itinerary management including expenses
• Quality control of the outputs from other internal departments and specialist functions
(eg DPD, Reprographics, MI and data)
• Supporting Lawyers with BD-related administration, including maintaining InterAction
• Ad-hoc tasks
Essential qualities, skills, knowledge, behaviour and experience required
• Insurance market experience and legal knowledge an advantage
• Strong time management and organisational skills
• Excellent team player, self-motivated and enthusiastic with a proactive approach to the role, ability to think on feet and solve problems independently
• Calm and helpful under pressure, with the ability to multi-task and use own initiative
• Ability to work to deadlines, deliver in an accurate and timely fashion, taking pride in delivering the best possible output
• Well-developed client service skills with good verbal and written communication skills
• Excellent attention to detail – spelling, accuracy, grammar, interpretation and presentation
• MOS accredited in Outlook – not essential – training to gain this accreditation will be given
• MOS accredited in Word Basic – not essential – training to gain this accreditation will be given
• At ease working in a fast-paced, pressured environment
• Comfortable using numerous software packages – training will be given