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Junior Knowledge Management Specialist (12 Month Fixed Term Contract)

Job Term:
Operations/Other, Legal Knowledge Management
Salary Description:
Competitive Salary & Benefits
Baker McKenzie
Job Ref:

The Role

This role will be cross disciplinary supporting both the IS and IR teams via a range of activities:

  • Collection management.
  • Research support
  • Current Awareness and alerts
  • KM specific resources management

Responsibilities and Duties

Resources Management

  • Supporting the IR team to manage resources effectively.
  • Assisting with the acquisition and management of all resources (online and hardcopy) including applying established processes and due diligence.
  • Assisting with the administration of the Library Management System (LMS) to:
    • Maintain and update the serials module of the LMS.
    • Catalogue all resources, ensuring that standards are applied consistently
    • Process new orders, renewals and cancellations.
    • Ensure user records are up to date

Research Support

  • To support the research enquiry service provided by the Information Specialist Team.
  • To undertake research covering legal, business and market intelligence in an accurate, cost effective and timely manner, using both internal and external resources.

Current Awareness and Alerts

  • To assist the IS team to set up, monitor and manage alerting, tracking and current awareness services as required, tailoring them to individual and team needs. Adhering to KM standards on production, content and output.

KM Projects

  • To assist the Knowledge Operations Manager with project management tasks and ensuring the smooth running of KM operations.

The Team

The Knowledge Management (KM) Department is aligned to the London office strategic goals of improving operational efficiency and managing risk.

Knowledge Management enables fee earners to create, share and apply knowledge and information to serve our clients in smarter, faster and better ways. The department provides the means to organise and locate relevant content and expertise to address specific business tasks and projects.

The KM Department specialises in information and knowledge, comprising of  the following teams servicing the London office.

  • Information Specialists (IS) responsible for providing research  and current awareness services to fee earners, support departments and clients. They also provide training in legal research and legal research tools.
  • Information Resources (IR) manage our external information resources including electronic and hard copy subscriptions. They also administer the copyright licences and policy for the London office.
  • KM Operations responsible for project management and implementation of bespoke knowledge solutions for London Office and ensuring London optimises its use of global solutions.

Key Skills and Experience Required

Degree qualified and/or professional information management qualification

Relevant Experience
At least 1 year information experience in a professional services or commercial environment, preferably in a research and collection management role.

Core Competencies

  • A strong customer oriented approach to service provision
  • Ability to work independently and prioritise tasks
  • Knowledge of library management systems
  • Good written and oral communications skills
  • Ability to pay attention to details

Technical Skills

  • Good IT skills (including Excel, Word, PowerPoint, and content management  tools)
  • Organises work to allow others easy access to information and documents. Supports and facilitates knowledge and information sharing.
  • Able to demonstrate knowledge of good practice in research, training and  information resource management.

Professionalism and Development

  • Anticipates future requirements and acts upon them. Ability to see the big picture and understand cause and effect.
  • A creative and analytical thinker, able to bring new ideas to the table.
  • Ability to spot problems before they occur, solves problems and refers potential areas of concern to Line Manager or Head of KM.
  • Demonstrates a commitment to own professional development - product and technical awareness as well as trends in the market.
  • Recognises own strengths and weaknesses and takes responsibility for seeking feedback and own development as a Junior Knowledge Management Specialist.
  • Demonstrates a willingness to accept change.
  • Projects and demonstrates a professional image.

Client Service

  • Continually strives to deliver the highest level of service.
  • Works to understand (internal) clients' needs. Regularly seeks feedback to improve the service offered and implements performance improvement measures based on feedback.
  • Utilises resources appropriately and is aware of the commercial and legal implications in a situation.

Communications Skills

  • Good communication skills, both written and oral. Presents effectively and produces accurate and succinct written material.
  • Adapts communication style to suit audience and able to persuade and influence at all levels.
  • Is positive, polite and attentive in all situations, responding promptly to requests.

Work Management

  • Constantly seeks more efficient ways of doing things.
  • Demonstrates awareness of the commercial implications in situations.
  • Ability to manage own workload and time effectively.
  • Manages client expectations to meet deadlines by prioritising workload.
  • Is aware of other team members' workloads and actively seeks to support and assist colleagues.

Why Join Us?

Baker McKenzie is a truly global law firm.  Founded in 1949, we advise many of the world’s most dynamic and successful business organisations through our 13,000 people in 77 offices across 47 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard.  Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

In London you will be part of an 800 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, yet friendly and supportive.

The strength of the firm and our culture is evidenced by a number of recent awards, including:

  • Acritas’ Sharplegal Global Elite Brand Index, 2016 - ranked 1st/Brand Index: 100
  • The Sunday Times’ Best Companies to Work For 2011, 12, 13, 14, 15, 17: currently ranked 66th
  • The Times Top 100 Graduate Employers 2016: currently ranked 57th
  • Stonewall Workplace Equality Index 2017: currently ranked 7th
  • Euromoney Women in Business Law Awards 2016:  Five awards: Most Innovative International Firm for Women, Best International Firm for pro bono work, Best in tax, Best in Employment and Overall Outstanding Female Practitioner Award

To Apply

At Baker McKenzie we welcome direct applications.

Please click on the Apply icon to start the online application process for this role.  We will then be in touch with you once we have reviewed your application.  If you are unable to apply online, please contact the Recruitment Team on either 020 7919 1000 or


Please note Baker McKenzie does not accept unsolicited CVs.  Please click here for details of our Agency Policy and commitment to sourcing directly.

Our Commitment to Diversity & Inclusion

Baker McKenzie has a culture of diversity and inclusion in its DNA – since our beginning, the differences of our people have helped us to work fluently across borders, cultures and practices.  This is intrinsic to everything we do and underpins Baker McKenzie's vision to be the global law firm of choice.  We understand that organisations work best when people with different backgrounds and points of view are brought together.  We also know people perform at their best when they can be themselves at work.  Baker McKenzie is committed to serving our clients with innovative solutions brought about by a diverse talent pool and an inclusive community.

The London office mirrors the wider firm in encouraging the best people, regardless of race, culture, religion or belief (if any), gender, gender identity and expression, disability, sexual orientation or age, to fulfil their professional aspirations with us so as to create an exciting and diverse legal environment.

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