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IT Technical Operations Engineer - Leeds

Legal IT/Systems
North West & Yorkshire
Job Term:
Salary Description:
Addleshaw Goddard
Job Ref:
IT Tech Ops

IT Technical Operations Engineer - Leeds

Purpose of the role

The primary responsibility of the IT Technical Operations Team is the third-level of technical and operational support for the Firm’s core IT Services. As a result, members of the IT Technical Operations Team must have excellent troubleshooting skills as well as a thorough knowledge of the company’s products, services, and Service Management processes. Technical Operations Engineers will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to deliver service excellence to the company's customers.

The focus of this role is around management and administration of SQL server 2008/2012 systems.


The following list of duties is not exhaustive but gives a flavour of the duties the Technical Operations Engineer undertakes;
► Supports and develops the Firm's IT services, with specific focus on quality, stability, security and cost
► Creates or updates support documentation including processes and procedures to ensure a consistent and effective support performance
► Works to defined Service Level Agreements and key Performance Indicators
► Operates in an ITIL V3 focused service delivery framework
► ESX/VMware Estate
► Messaging (Exchange 2010) estate
► IIS Web Applications
► SQL 2008/2012
► Incident, Problem, Change Management
► Out of hours engineering cover
► Back-up technologies
► Citrix technologies
► Cisco networking, including IPT
► HP/NetApp storage technologies
► Application and server patching
► Vendor/Stakeholder management

Knowledge, skills and experience required (bespoke to role)

►Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
► Good communication and interpersonal skills that enable working relationships to be developed at all levels
► Ability to handle concurrent tasks with appropriate priority
► Dedicated and responsible with a strong commitment to the assigned task
► Works well with little/no supervision and some guidance
► Ability to communicate across a variety of audiences, including business people and other IT Teams
► Excellent problem solving and trouble shooting skills. In particular the ability to see patterns and solutions where others may not
► Personal behaviours and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with service excellence ideals
► Self-driven and ability to work independently and interact with project teams & Support Teams effectively
► MCSE, ITIL or other appropriate qualifications would be a bonus
► Customer focused with a passion and drive to deliver customer satisfaction and value to the business

Closing Date:

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