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Service Desk / Deskside Support - Windows, MS Office, AD, Blackberry

Job Term:
Legal IT/Systems
Salary Description:
£35k - 37k per year
Information Technology Services
Job Ref:

Service Desk / Deskside Support - Windows, MS Office, AD, Blackberry

Service Desk / Deskside Support required for London Based law firm on their 1st and 2nd line service desk.

You will be part of on the IT Service Desk / Deskside Support providing 1st and 2nd line remote support to users on MS Windows, Office, Active Directory, Blackberry Devices and Server, as well as other bespoke applications.

Responsibilities will include:

* Resolving IT Support issues, aiming to achieve an 80%+ first time fix
* Recording Support Requests in the Call Logging System
* Responding to Service requests by email and telephone
* Investigating Technical issues with PCs, Laptops, and Citrix Thin Clients
* Handling How do I queries
* Following the Major Incident Management Process

To be successful in securing the role you should have experience working in a Service Desk / Remote Support environment. You should have good knowledge of Windows 7 and Microsoft Office 2010, as well as a good investigation and troubleshooting skills.

This is an excellent opportunity for an IT service desk analyst to join a Law firm at a time of change and get involved with the smooth running of the service desk right at the heart of the new structure. This role also offers an individual a great chance to take an interesting issue and really get stuck into the solving of the query as far as their knowledge will take them.

Service Desk / Deskside Support - Windows, MS Office, AD, Blackberry

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