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Service Desk/Helpdesk Analyst - Law Firm, 1st Line

Position/Type:
Legal IT/Systems
Level:
Other
Location:
London
Job Term:
Permanent
Salary Description:
£25k - 30k per year
Posted:
30/07/2017
Recruiter:
Information Technology Services
Job Ref:
2338/1/ET

Service Desk/Helpdesk Analyst - Law Firm, 1st Line

Service Desk/Helpdesk Analyst required by 1000 user law firm to assist with the day-to-day IT service within the London office. The role will be mainly 1st line/helpdesk duties with occasional deskside support when required.

Other responsibilities include:

* Carrying out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required
* Answering the telephone promptly in a helpful and friendly manner, ensuring that user queries are answered satisfactorily, or that messages are taken and transmitted them to the appropriate person
* Accepting data, media consumables and other items required for the processing of work, and takes responsibility for the movement, storage and despatch of such items as required
* Carrying out all routine tasks associated with operating and controlling the installed hardware and software including general maintenance, cleaning and testing of hardware. This may include multiple hardware and software platforms

Skills required:

* Excellent working knowledge of all MS Office products
* Excellent working knowledge of all Windows operating systems
* Proven experience of working in an IT Helpdesk environment
* Familiar with workings of laptops, PC hardware, printers and scanners
* Professional manner and attitude

This is a great opportunity for someone with 1+ years' experience within a professional services environment to be a key member within the London office of a leading UK law firm.

Service Desk/Helpdesk Analyst - Law Firm, 1st Line

Closing Date:
28/08/2017

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