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Helpdesk / Support Analyst - Windows, MS Office, AD, Citrix

Job Term:
East Anglia
Legal IT/Systems
Salary Description:
£15 - 18 per hour
Information Technology Services
Job Ref:

Helpdesk / Support Analyst - Windows, MS Office, AD, Citrix

Helpdesk Desk / Helpdesk Analyst required to join one of the world's top professional services firm, in their Colchester based remote IT Support Team on their 1st / 2nd line Service desk.

You will be part of the 15 person IT Service Desk / Helpdesk providing 1st and 2nd line remote support to users on MS Windows, Office, Active Directory, Citrix, Mobile Devices and other bespoke applications.

The Colchester office is also the home of all the key technical support teams for the firm, including Messaging, Server Operations, Networks, and 3rd line apps support. The Helpdesk works closely with these teams to transfer skills and knowledge, and there are excellent opporuntunities available to progress your career for the right people.

Responsibilities on the Helpdesk include:

* Resolving IT Support issues, aiming to achieve an 80%+ first time fix
* Recording Support Requests in the Call Logging System
* Responding to Service requests by email and telephone
* Investigating Technical issues with PCs, Laptops, and Citrix Thin Clients
* Handling How do I queries
* Following the Major Incident Management Process

To be successful in securing the role you should have experience working in a Helpdesk / Service Desk / Remote Support environment. You should have good knowledge of Windows 7/8 and Microsoft Office 2010/2013, as well as a good investigation and troubleshooting skills.

Customer service is key for this team - you should demonstrate the abillity to handle customer relationships, manage expectations, and overall deliver a high level of service.

Helpdesk / Support Analyst - Windows, MS Office, AD, Citrix

Closing Date:

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