Credit Controller

Legal Finance
Job Term:
Salary Description:
Competitive Salary Offered
Job Ref:
Credit Controller

Job title:           Credit Controller

Business area:  Finance


The firm


In a highly competitive and rapidly changing environment the success of our business depends on the quality of our people.  We therefore invest heavily in attracting and retaining the top talent, and helping them to fulfil their potential.  It is only by doing this that we can stay at the top of our game.

But not just at the top of our game, continually upping it, too. In addition to our London office, we now have offices in Hong Kong, Singapore and Bristol, underlining our commitment to ambitious growth.

Our open and dynamic working environment reflects the culture of the firm. There's little in the way of hierarchy and our people are encouraged to be themselves and take on as much responsibility as they are ready for, whilst receiving the support they need to develop both their professional and business skills.


Purpose of the role: 


To provide front line support to the London office in order to assist the practice groups in managing their working capital efficiently, reducing the level of lockup and debtors and ensuring compliance with the Firm's cash collection processes and policies in order to maximise revenue. The role involves extensive collaboration with key stakeholders across the business.


You will work closely with the Credit Control Team Leader to deliver a results focussed collection service, provide routine and ad-hoc credit control solutions, develop the existing systems and contribute to the strategic direction of the credit control & wider Finance team.


Departmental structure


The Finance Department is based in the London office and comprises four teams – Management Information, Credit Control, Billing and Cashiering & Accounts Payable; each headed by a team leader, reporting to the Chief Financial Officer.  This role will be based in the London Office as part of a team of 4 (x3 Credit Controllers and Team Leader).  There are 5 Commercial practice groups with over 120 Lawyers


Reports to: Credit Control Team Leader 




•           Identify and develop key client contacts necessary to secure recovery

•           Undertake pro-active regular reviews and follow up chasing of outstanding debts

•           Produce debtor analysis for key clients and partners and ensure compliance with clients specific protocols / SLA's

•           Liaise with Partners / client leads and advise of any issues, developing strategies to resolve where appropriate

•           Support lawyers with reconciliations and other ad hoc debtor analysis

•           Identify any problem debts and ensure compliance with escalation policy

•           Meet monthly team and individual cash collection & aging targets

•           Adherence to internal credit control procedures (including use of ARCS credit control software), escalation policy and best practice

•           Conduct regular Partner meetings with the Revenue Controllers to ensure a joined up approach to the working capital cycle and drive appropriate actions for recovery and debt prevention

•           Contribute to internal review of policies and know-how for capturing market information from file inception through to recovery

•           Undertake any ad-hoc responsibilities as required from time to time


Knowledge, skills and experience


•           minimum 2 years’ Credit Control experience in the legal sector

•           hands on experience of varied commercial collections

•           achievement of results driven performance

•           confident manner with the interpersonal skills and personal impact to command the respect of lawyers and clients

•           enthusiastic, positive & flexible approach to new challenges

•           ability to work as part of a team

•           pro-active planning and organisation skills

•           ability to work unsupervised and on own initiative

•           highly PC literate with strong systems skills

•           excellent written and verbal communication skills

•           an ability to actively engage and build relationships with key stakeholders across the business, influence key business initiatives through strong verbal communication skills and a pro-active approach to ensuring the needs of the business are met

•           strong commercial awareness and readiness to challenge

•           a strong track record of development and delivery of client service excellence in the context of financial commercial support in a service-sector business

•           knowledge of financial controls & SAR's

•           excellent attention to detail and accuracy balanced by ability to see big picture

•           excellent presentation and interpersonal skills

•           strong IT skills and excellent working knowledge of Aderant and ARCS (or similar),

•           team player attributes with an enthusiastic and flexible approach and a 'can do' attitude

Closing Date:

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