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Insurance Business Systems Analyst

Legal IT/Systems
Job Term:
Salary Description:
Competitive Salary Offered
Job Ref:
Insurance Business Systems Analyst

The Role


The Insurance Business Systems Analyst will reside within the IT department and will be responsible for undertaking business and systems focused analysis activities to support the successful delivery of our portfolio of strategic change initiatives. They will also provide analysis capability to support incremental system changes and business as usual initiatives. The Business Systems Analyst will work closely with developers, architects, business analysts and other key project stakeholders to understand the impact of strategic business changes.

The role holder will be responsible for helping to make the business strategy more effective through the proper use of technology. The role will be heavily involved with every stage of the software implementation life-cycle and will work with lawyers and support departments to define & implement new business systems.

The role works in conjunction (holistically) with the firms Business Analysts to support initiatives relating to business change and optimisation.

Although the focus of the role holder will be on the technological aspects, it will be crucial to understand the importance of taking a holistic approach to change management; taking into consideration key elements such as people, process & organisation alongside systems.

The successful candidate will be able to demonstrate a high level of attention to detail and IT literacy, combined with the ability to communicate effectively at all organisational levels.


Purpose of the role

The Business Systems Analyst (BSA) works with the Insurance Group to understand their needs in the same way as a Business Analyst would, but with a greater degree of focus on the needs related to information technology.

The BSA role resides in IT and is expected to work closely on the technical side to scope and understand the detailed functional requirements and impact upon existing systems, interfaces and data flows. Using their knowledge of the organisation's technology infrastructure and specific systems and software applications they help the business to realise more value from its technology investments.

The BSA would be involved in all phases from need/requirement identification to implementation & post-delivery. The business would commonly engage the BSA once the strategic business requirements are defined to refine them to a level of detail that the requirements (functional and non-functional) are verifiable for purposes of execution (development, testing & deployment).


Duties and Responsibilities:

•           Supports the development of applications and related components through the use of best-practice business analysis tools and techniques

•           Delivers the outcome of analysis activities in well-presented documentation, clearly stating salient points in language that can be clearly understood by both business and technical stakeholders.

•           Provides detailed analysis of cross-functional flows and processes, assessing up and down-stream systems impacts

•           Successfully engages in multiple initiatives simultaneously

•           Managing expectations and conflicting priorities between business as usual and projects

•           Management and supervision of the Insurance Systems team

•           Contributes to shaping the direction and alignment of insurance systems strategy


Specification & Requirements

•           Obtains, analyses and documents user requirements from a range of stakeholders

•           Works independently with users to define concepts / requirements and also under the direction of project managers as required

•           Ensures requirements map to real business need, are approved by all relevant stakeholders, are traceable to project objectives and meet essential quality standards and regulatory requirements

•           Critically evaluates information related to solution proposals, reconciling conflicts, breaking down high-level requirements into the technical detail & understanding the scope & impact of changes on the firm's systems

•           Collaborates with technical teams such as architects, developers and subject matter experts to understand the technical vision and analyse potential trade-offs between usability & optimum technical design

•           Translates requirements into functional and non-functional definitions

•           Prepares & leads functional design workshops

•           Provide end to end support for the IT change request process including request documentation, assessment & co-ordination, release, support etc



•           Works to ensure solutions are fully tested through careful definition of acceptance criteria, collaborating with system testers and personally conducting testing activities when required

•           Reviews the test plan and test scripts to ensure quality and coverage of the testing



•           Drives and challenges stakeholders on their assumptions of how they will successfully execute their plans

•           Acts as the conduit between the business community (internal and external clients), support teams and the software development experts through which requirements flow

•           Produces required analysis artefacts such as functional design specifications, wireframes, mock ups, task & workflow maps, class & data flow diagrams

•           Contributes to the ongoing maintenance of the business case ensuring the proposed benefits are deliverable by the solutions implemented


Knowledge, skills and experience

•           Recognised Business Analysis Diploma (ISEB/BCS) or equivalent

•           Demonstrable Business and Functional analysis experience within a Professional Services environment, preferably within the legal sector

•           A strong understanding of the full application development life cycle, preferably from both a waterfall and agile perspective

•           Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirement statements

•           Previous experience of managing a team would also be advantageous



•           At least five years' experience of working in the insurance industry

•           Evidence of experience completing full life cycle programmes and projects as either a Business or Business Systems Analyst

•           Experience of directly managing a team


Qualities and skills:

The successful applicant will have/be able to demonstrate:

•           Advanced level of IT skills and capability

•           Good verbal and written communication skills, with the ability to build relationships across departments and with senior stakeholders

•           Ability to adapt to shifting priorities and adapt prioritise accordingly

•           Capable of working on multiple projects concurrently, with the ability to manage time effectively

•           Experience with the scoping SSRS/SQL reporting requirements

•           Able to integrate into differing project structures and environments with resiliency and flexibility

•           Have the ability to multi-task and able to manage upwards

•           Meticulous attention to detail, good organisational skills and flexibility

Closing Date:

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