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Evening Service Desk Analyst

Job Term:
Legal IT/Systems
Salary Description:
£35k - 42k per year
Information Technology Services
Job Ref:

Evening Service Desk Analyst

35k - 42k + benifits

Evening Service Desk Analyst required by an award winning law firm with offices in London and Asia to join their flagship London office based near Tower Bridge. They pride themselves on the level of service they offer their clients and their own teams, and are looking for someone who shares their passion for service.

Working as an Evening Service Desk Analyst (11:30am - 8pm) you will join a team of 7 providing first and second level support on applications and hardware. It's a comprehensive role that will see you getting the chance to take full ownership of issues, troubleshooting & investigating to get to root causes and resolutions.

As an Evening Service Desk Analyst you will:

* Working the evening shift between the hours of 11:30am - 8:00pm
* Troubleshooting and resolving 1 st and 2 nd line issues both remotely and face to face
* Managing incidents and service requests using the service management tool
* Setting up joiners / movers / leavers in Active Directory, Exchange, CRM, DMS and other systems
* Installing, configuring and updating Laptops / PCs, End-User Software, and Mobile Devices
* Providing project support as and when needed

Your technical knowledge should cover:

* Window 10 / 7
* Office 2016 / 2013
* Active Directory Administration
* Document Management Systems (iManage or OpenText DM5)
* Other legal applications such as Laserforms, Aderant, BigHand
* Basic Networking and troubleshooting (TCP/IP, patching)
* Desktop and Laptop Support / Configuration

If this sounds like a role you'd be interested in, please send over your latest CV and get in touch to hear more!

Evening Service Desk Analyst

Closing Date:

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