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Service Desk Analyst - Windows, MS Office, AD

Legal IT/Systems
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Salary Description:
Information Technology Services
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Service Desk Analyst - Windows, MS Office, AD

Service Desk Analyst required for professional service firm based in London to join the IT Support Team on their 1st and 2nd line service

You will be required to provide 1st and 2nd line remote support to users on MS Windows, Office, Active Directory and Server, as well as other bespoke applications.

Responsibilities will include:

  • Resolving IT Support issues, aiming to achieve an 80%+ first time fix
  • Responding to Service requests by email and telephone
  • Investigating Technical issues with PCs, Laptops, and Citrix Thin Clients
  • PC and Laptop and printer configuration
  • Handling 'How do I' queries
  • Following the Major Incident process by identifying major support incidents and liaising with support teams
  • Build and support laptops, desktops, printers and iPhone/Android 

Technical knowledge of the below:

  • Microsoft Office 2003, 2010, 2013 Suite: knowledge of installing, configuring and supporting
  • Remote technologies tools: Citrix, RSA SecurID Administration
  • Understanding of networking technologies

To be successful in securing the role you should have experience working in a Service Desk. You should have 2-3 years experience of working in a professional services environment.

This is an exciting role working with the most up to date technology within a professional services environment. It's a great opportunity to gain more exposure in building and configuring hardware, acquiring more knowledge around networking technologies and helping with important IT projects and roll-outs of new technology.

Service Desk Analyst - Windows, MS Office, AD

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