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Service Delivery Consultant – Self-Service Portal

Level:
Other
Job Term:
Contract/Interim
Location:
London
Position/Type:
Legal IT/Systems
Salary Description:
£350 - £425 per day
Posted:
23/04/2019
Recruiter:
Information Technology Services
Job Ref:
3476/1/DF

Service Delivery Consultant – Self-Service Portal
3-5 month contract - £350-£425 per day

Service Delivery Consultant sought by leading international Private Equity firm to design and implement an IT Self-Service Portal to operate alongside their existing Service Desk. This is a great opportunity to join a prestigious firm with a network of offices around the world.

The Role…

The Service Delivery Consultant, working alongside a Service Delivery Project Manager, will define and structure the firm’s new Self-Service Portal site (built in SharePoint), including specifying templates for articles, guides, videos and other content. You will then work with the Applications, Service and System Owners to gather information before then creating content for the Portal (documents, guides, explainer videos and more). The final responsibilities will be to launch and then promote the platform to users across the business.

And you…

To  be considered for this position you should have previous experience launching a Self-Service Portal, ideally in comparable corporate or professional services environment (e.g. banking, finance, accountancy, law.)

Your experience should include:

  • Defining a Self-Service Portal layout and design
  • Working with application and systems owners to document system details and common fixes
  • Working with the Service Desk to identify common trends and opportunities to apply Self-Service for users
  • Creating content including “How do I” guides, Training and walk through videos, and other materials

If you have relevant experience from a similar project please get in touch today to find out more information.

Service Delivery Consultant – Self-Service Portal
3-5 months contract - £350-£425 per day

 

Closing Date:
02/05/2019

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