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Support Analyst / London Based Accountancy Firm

Position/Type:
Legal IT/Systems
Level:
Other
Location:
London
Job Term:
Permanent
Salary Description:
Up to £35, 000
Posted:
21/05/2019
Recruiter:
Information Technology Services
Job Ref:
1215/D/DF

Support Analyst / London Based Accountancy Firm 

Support Analyst / IT Support sought to join the London based IT team of a thriving Accountancy Firm.

The firm

An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Key experience required:

  • At least 2 years’ experience in an IT Support role, delivering remote and hands on support.
  • Experience gained within a corporate environment (Law, Accountancy, Insurance) 
  • Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, Opentext, eDocs or similar.

Working as a Service Desk Analyst / IT Support Analyst your key responsibilities will include:

  • Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
  • Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
  • To escalate calls internally and with third parties
  • Responding to “How do I..” queries and providing ad-hoc training as well as technical support

Your technical knowledge should cover as many of the following as possible:

  • Windows 7 & 10
  • Office 2016 / Office 2013/2010
  • Active Directory – User Admin / Creation
  • Document Management Systems - Primarily Worksite/Filesite or iManage

Candidates should have a strong emphasis on customer service. Prior training and work experience in an ITIL structured environment is highly desirable.

Support Analyst / London Based Accountancy Firm 

Closing Date:
06/06/2019

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