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Service Desk Analyst - Bristol - Accountancy Firm

Level:
Other
Job Term:
Permanent
Location:
South West
Position/Type:
Legal IT/Systems
Salary Description:
£30000 - £35000 per annum + Excellent Benefits
Posted:
24/06/2019
Recruiter:
Information Technology Services
Job Ref:
PR/028221/DF

Service Desk Analyst / IT Support - Accounting Firm

Service Desk Analyst / IT Support sought to join the the Bristol based IT team of a nationwide Accounting Firm.

The firm

A 600-user top 20 nationwide Accountancy firm with 7 offices, including Bristol, Manchester, and London.
They take pride in delivering exceptional client service, and offering their team members exciting, challenging and rewarding career paths. This year they are undertaking a number of projects, implementing a new Document Management System, as well as developing their ITIL based Service Delivery processes.

Key experience required:

* At least 18 Months experience in an IT Support role, delivering remote and hands on support
* Experience gained within a corporate environment (Law, Accountancy, Insurance)
* Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, Opentext, eDocs or similar

This is an exciting opportunity for an enthusiastic customer focused individual to be part of a growing IT team within an Accountancy firm. This role would suit someone with a keen interest in IT Support, looking to develop new skills.

Working as a Service Desk Analyst / IT Support Analyst your key responsibilities will include:

* Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
* Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
* To escalate calls internally and with third parties
* Responding to “How do I..” queries and providing ad-hoc training as well as technical support

Your technical knowledge should cover as many of the following as possible:

* Windows 10 / Windows 8/7
* Citrix Remote Access
* Office 2016 / Office 2013/2010
* Active Directory – User Admin / Creation
* Document Management Systems - Worksite/Filesite, iManage, NetDocs, eDocs etc
* Windows Server 2003/2008 account admin

Candidates should have a strong emphasis on customer service. Prior training and work experience in an ITIL structured environment is highly desirable.

Service Desk Analyst / IT Support - Accounting Firm

Closing Date:
09/07/2019

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