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Whilst similar to legal project management roles, the duties of process managers, also referred to as a business process managers in a legal service company is to support the project management function and other departments such as finance and IT to evaluate and make improvements in business processes. In the evaluation stage of the job, process managers break down various business processes with flowcharts, manuals and other documentation outlining current practices, to derive the larger picture of ways to make improvements that improve time management, reduce costs, increase productivity with the ultimate goal of increasing profitability of the fee earners and legal projects.
Once new process improvements are in place, the process manager in the law firm will then conduct on-going analysis of the implementation to see if they are achieving the desired results and suggest constant improvements and refinement for the teams in questions, whether that be the legal finance department, legal technology teams or other legal business services supporting the fee earners of the company.